Job Title: Program Manager

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $25 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, improving patient diagnostics and therapies or increasing productivity in their laboratories, we are here to support them.

How will you make an impact?

When you’re part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you’ll be supported in achieving your career goals.

This position will be a part of the Program Management team that supports Strategic Programs within the DSAS Business in order to drive the commercial success of new products for the DSAS Division.

What will you do?

Responsible for program creation and management of strategic customer engagements, partnering with necessary internal product and engineering stakeholders to ensure overall success of the program.

• Accountable for developing and executing structured change management strategies to ensure successful adoption of new programs, partnerships, and business transformations. Lead stakeholder impact assessments, communication planning, readiness activities, and adoption measurement across cross-functional teams.

• Responsible for integration and onboarding of new business opportunities/partners or emerging areas. Focuses on critical, large, complex, high visibility, strategic or tactically important partnerships.

• Coordinates and aligns activities to successfully integrate internal stakeholder and new customer engagements into the DSAS portfolio. Must apply data and expertise so that appropriate courses of action by our business and our internal partners are taken.

• Ability to partner internally and externally with professional service companies to drive complex solutions

• Demonstrate critical and strategic thinking skills to anticipate market forces and assess complex scenarios.

• Exercise independent judgment in methods, techniques and evaluation criteria. Create formal networks involving coordination among groups. Proven excellence in coordinating inputs, assembling complex information into insights, and harmonizing disparate activities

• Plan, communicate and align geographically dispersed and functionally diverse teams to execute tasks with efficiency and to high standards, ensuring stakeholder readiness and sustained adoption of program outcomes.

• Leverage cross-team collaboration to drive buy-in and gain alignment.

• Ability to thrive in the dynamic environment including demonstrating flexibility and a willingness to jump in and do whatever it takes to be successful.

• Values the importance of customer experience in driving optimal operational mechanisms.

• Identify organizational change risks and implement mitigation strategies to ensure successful adoption and minimize business disruption.

• Facilitate challenging and transparent conversations with leadership on the portfolio and specific projects.

• Responsible for developing, coaching, motivating staff members, providing guidance as appropriate.

How will you get here?

Education

• Bachelor degree in project management, technology, engineering, business or related fields.

• Project Management Professional (PMP) Certification is preferred

Experience

• 5-7 years of program and process management experience required

• 2-5 years vendor management or business development experience required

• Program management experience related to partner management, business transformation and new product launches in a highly matrixed environment

• Proficient experience in Agile/Lean/SAFe practices

Knowledge, Skills, Abilities

• Ability to operate independently, to take initiative, be resourceful, and exercise astute business judgment to drive performance.

• Proven success in collaborating cross-functionally in a highly matrixed environment.

• Demonstrated experience leading structured organizational change initiatives, including stakeholder analysis, communication planning, training enablement, and adoption tracking.

• Strong familiarity with project management standards and methodologies

• Understanding of laboratory environment and IT infrastructure preferred.

• Conflict resolution and problem-solving skills

• Strong interpersonal, organizational, and excellent documentation skills are a must

• Excellent customer service skills required

• Strong attention to detail, organizational skills, time management

• Excellent verbal and written communication skills

• The ability to interact professionally with a diverse group: executives, managers, and subject matter experts

• Ability to influence in a matrixed and global organization

• Passion for driving improvement and leading change in a complex, large company.