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Satellite Network Operations Technician 1

PARTNER COMPANY

OneWeb Technologies

ENGAGEMENT TYPE

In-Person

LOCATION

Houston, TX

Opportunity Description

Position


A Satellite Network Operations Technician will provide Tier 1/2 operations support for a global satellite/terrestrial IP network infrastructure. As an integral part of our team, the Satellite Network Operations Technician responsibilities include shift work, including some nights, weekends, and holidays.


Primary Responsibilities


  • Configure, operate, and maintain RF systems including: iDirect Hubs and modems, UP/Downconverters, BUCs, LNBs, HPAs, and supporting infrastructure.

  • Resolve customer issues related to satellite transmission; support complex system installations and startup at customer sites.

  • Monitor satellite transponder configurations and performance, in real-time, and report conditions and irregularities to the team lead.

  • Open and track trouble tickets to resolve network and/or remote terminal issues maintaining timely and accurate records.

  • Analyze and resolve end user hardware and software issues in a timely and accurate manner; providing end user training as required.

  • Perform basic IP Networking tasks, including configuration, installation, and troubleshooting of layer 2 and 3 devices.

  • Coordinate staging, migrations, and upgrades of the system. Maintain awareness of service changes with vendors and other stakeholders.

  • Identify performance issues and recommend/implement corrections. Identify alarm correlations and appropriate response actions.

  • Perform basic system administration tasks.

  • Ability and willingness to work in a scheduled 24x7 environment including nights, weekends, and holidays.


Additional Responsibilities


  • Other duties as assigned.

  • Travel is not projected for this position but may occur occasionally – less then 10% domestic.

  • This position has no supervisory requirements.


Education and Knowledge


  • Two-year college degree or equivalent work experience in electronics, computer science, information systems, or related technical field.

  • Current A+, Net+, SEC+ desired.


Experience


  • Understanding of IP and RF troubleshooting procedures.

  • Thorough understanding of Radio Frequency theory and operations.

  • Solid background of Cisco IOS and networking (TCP/IP, IPSEC, Routing and Firewalls), WAN and LAN technologies is preferred.


Talents


  • Excellent English verbal and written communication skills.

  • Strong organizational skills and attention to detail.

  • Must be self-motivated, dynamic, creative team player.

  • Strong analytical and problem-solving skills.

  • Ability to prioritize tasks and to seek assistance when appropriate.

  • Ability to act with integrity, professionalism, and confidentiality.

  • Ability to work independently, and collaboratively in a team environment.


Benefits (If hired after internship)


  • Medical Insurance

  • Dental Insurance

  • Vision Insurance

  • Flexible Spending Account

  • Short- and Long-Term Disability

  • Life Insurance

  • PTO

  • 10 Paid Holidays

  • 401k with Matching


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