Key Responsibilities

• Work an assigned queue of past-due accounts using approved scripts

• Document every contact attempt and outcome

• Flag hardship cases and disputes to a full-time supervisor

• Track promise-to-pay commitments and follow up on schedule

• Escalate any threat of legal or regulatory complaint immediately

Core Skills

• Calm, professional phone manner under pressure; strict adherence to compliance scripting; accurate documentation.

Success Metrics

• Promise-to-pay follow-through rate, documentation accuracy, compliance adherence (zero script deviations).