REPORTING RELATIONSHIP:

• This position reports to the Managing Partner.

• The following employees report directly to the General Manager.

• Sales Associate

• Loader Operator

REQUIREMENTS:

Education:

• Required: Bachelor’s degree in Business, Supply Chain, Horticulture, or a related field.

• Preferred: MBA in a related discipline.

Licensing / Registration / Certification

• Required: Valid Texas Driver's License, Clean Motor Vehicle Record.

• Preferred: Forklift or heavy equipment certification; CDL license a plus.

Experience:

• Required: Experience managing or working in a landscaping materials yard,

• construction yard, or similar supply environment.

• Experience working with external tax accountants and regulatory reporting.

• Preferred: Prior supervisory experience with inventory, logistics, or multi-yard

• operations.

Skills, Knowledge & Abilities:

• Strong leadership and organizational skills.

• Ability to develop, document, and implement Standard Operating Procedures

• (SOPs).

• Proficiency with Microsoft Office, Google Workspace, and inventory software.

• Strong customer service orientation and problem-solving mindset.

• Bilingual (English–Spanish) strongly preferred.

Physical:

• Ability to lift 50 lbs. regularly and work outdoors in various weather conditions.

• Ability to operate forklifts or yard equipment.

WORKING CONDITIONS

• Climate: Both indoor office/store and outdoor yard environments, subject to seasonal weather conditions.

• Travel: Minimal; primarily local vendor or site visits.

• Hours: Standard yard hours with flexibility to work weekends or extended hours during peak landscaping seasons

ESSENTIAL FUNCTIONS

• The General Manager’s primary function is to oversee daily yard operations and develop systems that support scalability. Core responsibilities include;

• Oversee all daily yard operations, including inventory management, materials handling, truck loading/unloading, and customer service.

• Manage and train yard staff, ensuring safe and efficient work practices.

• Monitor equipment use and maintenance schedules.

• Create and document SOPs for all aspects of yard operations.

• Identify inefficiencies and propose scalable, repeatable solutions.

• Work closely with ownership to design operational systems that support franchising and future expansion.

• Maintain a clean, organized, and professional yard environment that reflects the company brand.

• Assist with hiring, onboarding, and training new employees

AUTHORITIES & RESPONSIBILITIES

• The General Manager is authorized to:

• Supervise and discipline yard and store staff.

• Approve operational expenses and material orders within budgetary limits.

• Develop and implement SOPs and safety protocols.

• Directly address customer issues and implement service recovery measures.

• Recommend staffing, equipment, and process improvements to ownership

• Perform other authorities and responsibilities as assigned by the Managing Partner.

• Review and authorize Sales Representative’s CC Expenses up to $250

• Review and approve Sales Representative’s Car Allowance.

DUTIES & TASKS

• Duties include, but are not limited to:

• Lead daily yard operations, ensuring safe and efficient practices.

• Manage inventory levels and order replenishments as needed.

• Train and evaluate staff performance; enforce safety standards.

• Develop SOPs for processes, including receiving, handling, customer transactions, and equipment use.

• Coordinate truck loading/unloading and delivery schedules.

• Maintain accurate records of materials, customer sales, and operational reports.

• Conduct inspections of equipment and facilities, scheduling maintenance as required.

• Participate in business planning sessions with ownership to align operational goals with growth strategy.

• Other duties and tasks may be assigned by the Managing Partner

MEASUREMENTS OF PERFORMANCE

• The General Manager shall perform in an acceptable manner when the following objectives have been accomplished:

• Employee Evaluation Score as per the Employee Evaluation Procedure.

• KPIs for this position are:

• Sales Growth

• a. To measure: To measure effectiveness in increasing store and yard

• sales over prior periods

• b. Formula: (Current Month Sales ÷ Same Month Last Year Sales – 1) ×100

• c. Goal: ≥ 10% year-over-year growth

• d. Source: POS/Accounting System

• e. Weight: 30%

• Inventory Accuracy

• a. To measure: accuracy of inventory counts vs. system records

• b. Formula: (Accurate Items ÷ Total Items Counted) × 100

• c. Goal: 95% accuracy

• d. Source: Physical Inventory vs. System Records

• e. Weight: 20%

• Customer Satisfaction / Service Quality

• a. To measure: How well customer expectations are met in service,

• timeliness, and professionalism

• b. Formula: (Positive Surveys + Repeat Business) ÷ Total Customers ×

• 100

• c. Goal: 90%+ satisfaction rating

• d. Source: Customer Surveys, Repeat Purchase Records

• e. Weight: 20%

• Safety Compliance

• a. To measure: adherence to safety standards and incident prevention

• b. Formula: (Number of Safety Incidents ÷ Total Hours Worked) ×

• 1,000

• c. Goal: 0 recordable incidents; maintain incident rate below industry

• average

• d. Source: Safety Logs/OSHA Reports

• e. Weight: 15%