Primary Responsibilities:

• Coordinate and execute the deployment of desktops, laptops, and peripherals, including imaging and configuration.

• Perform hardware installations, upgrades, and troubleshooting for end-user devices.

• Manage deployments within a Microsoft environment, including Azure Active Directory, Intune, and Group Policy.

• Utilize ConnectWise for ticketing, incident tracking, and documenting deployment activities.

• Manage asset inventory, including logging and tracking hardware deployments and returns.

• Provide on-site and remote technical support for hardware and software issues post-deployment.

• Develop and maintain documentation for deployment processes, technical procedures, and user guides.

• Assist in system migrations, including data transfers and software upgrades.

• Ensure devices comply with organizational security and IT policies.

• Participate in special projects and provide technical assistance for large-scale IT rollouts.

Qualifications:

• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).

• 2+ years of experience in desktop deployment, IT support, or a similar technical role.

• Strong knowledge of Windows OS deployment tools (e.g. Intune, SCCM, and Immybot).

• Proficiency with Microsoft Azure, Active Directory, and Group Policy management.

• Experience using ConnectWise for ticketing and service management.

• Excellent problem-solving skills and attention to detail.

• Ability to work independently and manage multiple deployments simultaneously.

• Strong communication skills for effective end-user support.

Preferred Skills:

• Knowledge of scripting languages (PowerShell, Batch).

• Experience with Microsoft Endpoint Manager.

• Certifications such as CompTIA A+, Microsoft Certified: Azure Administrator Associate, or similar.

Physical demands:

• Ability to lift and carry up to 60 pounds of equipment, such as desktops, monitors, and peripherals.

• Must have a reliable form of transportation to travel between deployment locations if required.

• Ability to move freely, including standing, walking, bending, and kneeling, to install and troubleshoot equipment in various work environments.

Benefits (If hired after internship):

• Health, Dental, and Vision insurance- 100% employer contribution for the employee under the silver plan

• Life and disability insurance

• PTO- 10 days for the first 2 years, 15 days at 2 years, 20 days at 5 years

• 5 sick days

• 6 holidays- New Years, Memorial Day, 4 th of July, Labor Day, Thanksgiving, Christmas

• 4 floating holidays

• Training and certification opportunities for career advancement

• 401k matching

• Paid Maternity and Paternity leave