Position Summary

We’re seeking a hands-on IT Intern to support our Windows-based environment by

providing help desk support and assisting with basic systems administration tasks. This

role is ideal for someone who wants real-world experience troubleshooting user issues,

working with Microsoft 365/Entra ID (Azure AD), maintaining endpoint hygiene, and

learning security best practices. Cybersecurity knowledge or coursework is a plus.

Key Responsibilities

Help Desk / End-User Support

• Provide Tier 1 support for Windows laptops/desktops (password resets, software issues, printing, connectivity).

• Troubleshoot Office apps (Outlook, Teams, OneDrive/SharePoint) and basic M365 issues.

• Document tickets, troubleshooting steps, and resolutions in the ticketing system.

• Assist with onboarding/offboarding tasks (accounts, access requests, equipment setup).

Windows Systems Administration Support

• Assist with user and group management in Active Directory and/or Microsoft Entra ID.

• Help maintain endpoint configurations (patching, antivirus/EDR checks, disk encryption status).

• Support basic server and workstation maintenance (updates, reboots, log checks, service verification).

• Assist with file share permissions, printer deployments, and basic network troubleshooting (DNS, DHCP, VPN).

Security Support (Plus)

• Follow least-privilege practices and help review access requests.

• Assist with MFA enrollment, security awareness tasks, and baseline compliance checks.

• Help monitor alerts (as assigned) and escalate suspicious activity to senior staff.

• Support asset inventory and security documentation (runbooks, SOPs, checklists).

Required Qualifications

• Currently pursuing (or recently completed) an Associate’s/Bachelor’s in IT, Cybersecurity, Computer Science, or related field.

• Familiarity with Windows 10/11, basic networking concepts (TCP/IP, DNS), and common troubleshooting.

• Strong communication skills and professional customer service mindset.

• Willingness to learn, take direction, and document work clearly.

Preferred Qualifications (Nice to Have)

• Coursework or interest in cybersecurity (security fundamentals, MFA, phishing awareness, basic logging).

• Exposure to Active Directory, Group Policy, Microsoft 365, Intune, or ticketing tools (Jira Service Management, ServiceNow, Freshservice, etc.).

• Scripting basics (PowerShell) is a plus.

• Certifications (or in progress): CompTIA A+, Network+, Security+, Microsoft Fundamentals.

What You’ll Learn

• Practical Windows troubleshooting and enterprise IT operations

• Identity and access basics (AD/Entra ID, MFA, least privilege)

• Endpoint management and security hygiene

• Ticketing workflows, documentation, and escalation best practices