Title: Satellite Network Operations Technician 1
Type: Skillbridge Internship/ On-site (Houston, TX)
Company: One Web Technologies
Position:
A Satellite Network Operations Technician will provide Tier 1/2 operations support for a global satellite/terrestrial IP network infrastructure. As an integral part of our team, the Satellite Network Operations Technician responsibilities include shift work, including some nights, weekends, and holidays.
Primary Responsibilities:
Configure, operate, and maintain RF systems including: iDirect Hubs and modems, UP/Downconverters, BUCs, LNBs, HPAs, and supporting infrastructure.
Resolve customer issues related to satellite transmission; support complex system installations and startup at customer sites.
Monitor satellite transponder configurations and performance, in real-time, and report conditions and irregularities to the team lead.
Open and track trouble tickets to resolve network and/or remote terminal issues maintaining timely and accurate records.
Analyze and resolve end user hardware and software issues in a timely and accurate manner; providing end user training as required.
Perform basic IP Networking tasks, including configuration, installation, and troubleshooting of layer 2 and 3 devices.
Coordinate staging, migrations, and upgrades of the system. Maintain awareness of service changes with vendors and other stakeholders.
Identify performance issues and recommend/implement corrections. Identify alarm correlations and appropriate response actions.
Perform basic system administration tasks.
Ability and willingness to work in a scheduled 24x7 environment including nights, weekends, and holidays.
Additional Responsibilities:
Other duties as assigned.
Travel is not projected for this position but may occur occasionally – less then 10% domestic.
This position has no supervisory requirements.
Education and Knowledge:
Two-year college degree or equivalent work experience in electronics, computer science, information systems, or related technical field.
Current A+, Net+, SEC+ desired.
Experience:
Understanding of IP and RF troubleshooting procedures.
Thorough understanding of Radio Frequency theory and operations.
Solid background of Cisco IOS and networking (TCP/IP, IPSEC, Routing and Firewalls), WAN and LAN technologies is preferred.
Talents:
Excellent English verbal and written communication skills.
Strong organizational skills and attention to detail.
Must be self-motivated, dynamic, creative team player.
Strong analytical and problem-solving skills.
Ability to prioritize tasks and to seek assistance when appropriate.
Ability to act with integrity, professionalism, and confidentiality.
Ability to work independently, and collaboratively in a team environment.
Benefits (If hired after internship):
Medical Insurance
Dental Insurance
Vision Insurance
Flexible Spending Account
Short- and Long-Term Disability
Life Insurance
PTO
10 Paid Holidays
401k with Matching