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Zoho CRM & Systems Intern Training Track

This internship is ideal for individuals seeking to master CRM and SaaS systems, with a primary focus on Zoho — KYO’s CRM of choice. Interns will become subject-matter experts in Zoho, gaining the technical skills necessary to design, manage, and customize Zoho applications to optimize lead flow and streamline business operations for internal teams and clients.

Training Highlights



Foundations of Zoho Systems


  • Understand the basics of Zoho CRM and its suite of tools

  • Explore core applications such as Zoho Desk, Books, Writer, Projects, Invoice, Inventory, and Campaigns

  • Learn how each platform integrates within the Zoho ecosystem


Expanding Your Zoho Knowledge


  • Dive into Zoho’s collaboration and automation tools: Cliq, Flow, Social, Zapier

  • Learn data analytics and preparation using Zoho Analytics and DataPrep

  • Understand the Zoho One operating environment and app suite


Hands-On Tutorials & Advanced Use Cases


  • Watch tutorials and explore demos for Zoho Desk, Books, WorkDrive, Projects, Campaigns, and more

  • Participate in webinars and explore knowledge hubs and documentation

  • Begin applying your knowledge in simulated real-world use cases


CRM Customization & Integration


  • Deepen your skills with Zoho Social, Cliq, Analytics, and Zapier

  • Practice customizing workflows, dashboards, and data views

  • Receive feedback on your resume and LinkedIn profile as you build your professional brand


Zoho Certification & Google Analytics


  • Prepare for and take Zoho CRM certification exams

  • Learn CRM automation, Zoho Bookings, and Google Analytics fundamentals

  • Start your job search with support from the operations team


CRM Mastery & Skill Demonstration


  • Take multiple Zoho certification exams: CRM Fundamentals, Invoice, Customization, and Expert

  • Learn to centralize CRM data and demonstrate platform expertise

  • Complete a skills exam to showcase your capabilities for future employers


Final Outcome


Interns will graduate with expert-level knowledge of Zoho's suite of applications and their real-world business applications. They’ll be able to implement and customize Zoho tools to optimize customer relationship management, automate workflows, manage data, and improve client operations. Graduates of this track are prepared for roles in CRM administration, business systems consulting, and technical operations — with Zoho certification in hand and a strong foundation in software integration and business systems strategy.

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