About Overproof

Overproof is the leading AI-driven business intelligence and strategic planning platform for the beverage alcohol industry. As a B2B SaaS platform, we empower beverage alcohol suppliers of all sizes with powerful tools, integrated services, and actionable insights. Overproof seeks a driven Customer Success Intern to join our team. In this role, you will support the Customer Success Manager in their daily tasks, helping keep customers engaged and driving retention. You will collaborate with internal teams and external customers, making adaptability, resourcefulness, teamwork and a relentless drive to succeed essential traits for success in this role.

Position Summary:

As a Customer Success Intern, you’ll work closely with our Customer Success Manager to ensure our CRM and support systems are organized, up to date, and running smoothly. You’ll get hands-on experience with HubSpot, JIRA, and other platforms, while gaining insight into the operations of a fast-paced SaaS company. This is a great opportunity for someone interested in customer success, operations, or SaaS tools.

Key Responsibilities:

• Support the Customer Success Manager in maintaining the integrity of our CRM (HubSpot), ensuring accurate and consistent data across customer and company records.

• Assist in managing customer lifecycle processes by handling administrative and operational tasks tied to onboarding, user management, and account updates.

• Contribute to the resolution of customer support requests by identifying and executing routine solutions, escalating more complex issues as needed.

• Play a key role in streamlining internal workflows by updating, auditing, and organizing support tickets and internal task boards (e.g., JIRA), helping improve visibility and efficiency across teams.

• Collaborate cross-functionally to ensure timely execution of customer deliverables, data uploads, and system updates.

• Take ownership of special projects and operational initiatives that contribute to a smoother customer experience and better internal processes.

Qualifications:

• Currently pursuing a degree in Business, Marketing, Communications, or a related field

• Strong attention to detail and organizational skills

• Comfortable learning and using new technology platforms

• Proactive, curious, and willing to take initiative

• Strong written and verbal communication skills

What You’ll Gain:

• Real-world experience in customer success operations and CRM management

• Exposure to SaaS tools and internal processes used by high-growth companies

• Opportunities to collaborate cross-functionally with other teams

• Mentorship from experienced professionals

• A chance to make a tangible impact on our customer success strategy