About EverFleet

EverFleet is on a mission to put rideshare drivers behind the wheel of electric vehicles. Our Drive to Own (DTO) program gives drivers a clear and affordable path to EV ownership through a flexible leasing model. As a CSR, you are the first point of contact for drivers navigating every stage of that journey — from onboarding and vehicle sourcing to long-term program support.

Role Overview

As a Customer Support Representative, you will serve as the voice of the EverFleet DTO program. You will manage multi-channel communications, guide applicants through the onboarding process, and surface insights that help our team continuously improve the driver experience. This role is ideal for a motivated communicator who thrives in a fast-paced, mission-driven environment.

Key Responsibilities

Communication & Relationship Management

• Serve as the primary point of contact for DTO applicants and active program participants via phone, SMS, and email

• Respond to inbound inquiries within defined SLA windows, maintaining a high standard of professionalism

• Address questions about lease details including pricing, warranty coverage, vehicle updates, and ownership milestones

• Build rapport with participants to ensure a positive, consistent experience throughout the program lifecycle

Onboarding Support

• Guide new participants through the full onboarding process: approval verification, security deposit collection, Motor Vehicle Report (MVR) submission, and Argyle income verification

• Communicate vehicle sourcing timelines clearly, setting appropriate and realistic customer expectations

• Prepare and distribute onboarding materials and relevant documentation to scheduled participants

• Follow up with leads who miss onboarding appointments and coordinate reschedules as needed

Quality Process Improvement

• Identify recurring driver pain points and surface trends to the CX Manager for process improvement initiatives

• Participate in team meetings and training sessions to stay current on program updates and policy changes

• Contribute ideas for improving support workflows, documentation, and customer communications

Required Skills

• Proficiency with Google Workspace (Docs, Sheets, Gmail, Calendar)

• Professional written and verbal communication skills

• Comfortable managing high volumes of calls and multi-channel messaging

• Willing and eager to learn new platforms, databases, and processes

• Optional: CRM experience (Salesforce preferred — not required)

Qualifications

• Strong organizational skills and ability to manage multiple priorities simultaneously

• Self-motivated and able to work independently in a remote environment

• Passion for clean transportation, workforce equity, or technology-driven solutions is a plus

Physical Requirements

• This is a fully remote, desk-based role. No physical demands beyond standard computer and phone use.

Benefits & Growth

• This internship is designed as a launchpad — not a dead end. EverFleet is actively building its team, and strong performers will be considered for contractor and full-time employment opportunities as the program scales. Compensation and benefits for those transitions will be discussed at the appropriate time.