Overall Description of the Position

The Customer Onboarding and Demo Specialist will design customized product demonstrations and onboarding documents tailored to the needs of prospective and new clients. This role focuses on delivering an exceptional experience that aligns with Bluedot’s commitment to customer success.

Skills Required

• Strong presentation and communication skills

• Detail-oriented with a customer-focused mindset

• Experience with creating or curating technical content or demos

• Proficiency in PowerPoint, Canva, or similar tools

• Basic understanding of EV fleet management or willingness to learn

Primary Responsibilities

• Build customized demos for prospective customers, highlighting key features and solutions

• Develop and refine onboarding materials tailored to client needs

• Collaborate with sales and customer success teams to ensure smooth transitions from prospecting to onboarding

• Support onboarding sessions to guide clients through their first 90 days

Qualifications

• Required: Strong communication skills and willingness to learn about Bluedot's platform

• Preferred: Experience in customer support, training, or onboarding processes

Benefits & Learning Opportunities

• Flexible work arrangements with hybrid, in-person, or remote options available.

• Hands-on experience in designing and delivering customized product demos and onboarding materials for a diverse client base.

• Opportunity to collaborate with sales and customer success teams, gaining a deeper understanding of cross-functional teamwork.

• Develop strong presentation and communication skills through client-facing interactions and onboarding sessions.

• Gain valuable insights into EV fleet management and Bluedot’s innovative platform, with opportunities for on-the-job learning and development.

• Strengthen your ability to deliver tailored customer experiences that drive satisfaction and retention.

• Learn how to manage and optimize client onboarding processes to ensure seamless transitions and successful adoption.

• Expand your problem-solving and critical-thinking skills in a customer-centric environment.