Title: Documentation Specialist Intern - Technical Writing &Client Communication
Type: Skillbridge Internship/ Hybrid (Omaha, Nebraska)
Company: gWorks
Position:
● The Documentation Specialist Intern in Technical Writing and Client
Communications is crucial for creating, maintaining, and refining
documentation that bridges our technical solutions with client-facing
communications. This role suits individuals who are detail-oriented and
possess a strong capability to translate complex technical information
into clear, client-friendly language. As an intern, you'll gain hands-on
experience in both the technical aspects of our products and the
communication strategies that make these technologies accessible and
appealing to our clients.
Skills required:
● Exceptional writing and editing skills with a keen eye for detail.
● Ability to understand complex technical data and translate it into
engaging, easy-to-understand content for clients.
● Strong communication and interpersonal skills, with the ability to interact
effectively across technical teams and marketing departments.
● Robust organizational skills, capable of managing multiple projects and
deadlines simultaneously.
Primary Responsibilities:
● Documentation Development: Create and update clear, accurate
documentation for both technical and non-technical audiences. This
includes technical guides, product manuals, FAQs, and marketing
collateral that align with client needs and marketing strategies.
● Collaboration: Work closely with product managers, engineers, and the
marketing team to ensure documentation meets both technical
specifications and marketing objectives. Collect and integrate input from
technical teams to craft content that resonates with clients.
● Content Management: Manage and curate content within an internal
documentation library, ensuring all materials are current, well-organized,
and easily accessible.
● Quality Assurance: Regularly review and refine documentation to
maintain high standards of quality and effectiveness. Ensure all
documents are free from errors and updated according to product
developments and client feedback.
● Client Communication: Develop client communications that effectively
convey the value and functionality of our products. Tailor content to
support marketing campaigns, product launches, and client engagement
initiatives.
● Stakeholder Communication: Keep all relevant stakeholders informed
about the latest documentation and communication strategies. Address
specific inquiries and requests from team members and clients.
● Feedback Incorporation: Actively seek and incorporate feedback from
clients and internal teams to continually improve the documentation and
communication processes.
Qualifications:
● Pursuing or holding a Bachelor’s degree in Technical Writing,
Communications, Marketing, or a related field is preferred.
● Strong interest in technology and its applications in business.
● Excellent written and verbal communication skills, capable of explaining
complex systems in an accessible manner.
● Proficiency in creating graphical representations of data and processes
(e.g., infographics, process diagrams).
● Eagerness to learn about marketing strategies and communication tools.
● Experience with digital communication platforms and content
management systems is highly desirable.
Physical demands:
● Fast-paced, deadline-driven environment.
● Requires excellent time management and self-directed work habits.
● Interaction with multiple teams across the business.
Benefits (If hired after internship):
● Join gWorks as a Documentation Specialist Intern in Technical Writing and
Client Communications, and you'll be part of an innovative team
dedicated to transforming how technology is understood and
appreciated by clients. We offer a nurturing environment that fosters
professional growth and learning, positioning you for a successful career
in technical communications and marketing.