A Satellite Network Operations Technician will provide Tier 1/2 operations support for a global satellite/terrestrial IP network infrastructure. As an integral part of our team, the Satellite Network Operations Technician responsibilities include shift work, including some nights, weekends, and holidays.
Configure, operate, and maintain RF systems including: iDirect Hubs and modems, UP/Downconverters, BUCs, LNBs, HPAs, and supporting infrastructure.
Resolve customer issues related to satellite transmission; support complex system installations and startup at customer sites.
Monitor satellite transponder configurations and performance, in real-time, and report conditions and irregularities to the team lead.
Open and track trouble tickets to resolve network and/or remote terminal issues maintaining timely and accurate records.
Analyze and resolve end user hardware and software issues in a timely and accurate manner; providing end user training as required.
Perform basic IP Networking tasks, including configuration, installation, and troubleshooting of layer 2 and 3 devices.
Coordinate staging, migrations, and upgrades of the system. Maintain awareness of service changes with vendors and other stakeholders.
Identify performance issues and recommend/implement corrections. Identify alarm correlations and appropriate response actions.
Perform basic system administration tasks.
Ability and willingness to work in a scheduled 24x7 environment including nights, weekends, and holidays.
Other duties as assigned.
Travel is not projected for this position but may occur occasionally – less then 10% domestic.
This position has no supervisory requirements.
Education and Knowledge:
Two-year college degree or equivalent work experience in electronics, computer science, information systems, or related technical field.
Current A+, Net+, SEC+ desired.
Understanding of IP and RF troubleshooting procedures.
Thorough understanding of Radio Frequency theory and operations.
Solid background of Cisco IOS and networking (TCP/IP, IPSEC, Routing and Firewalls), WAN and LAN technologies is preferred.
Excellent English verbal and written communication skills.
Strong organizational skills and attention to detail.
Must be self-motivated, dynamic, creative team player.
Strong analytical and problem-solving skills.
Ability to prioritize tasks and to seek assistance when appropriate.
Ability to act with integrity, professionalism, and confidentiality.
Ability to work independently, and collaboratively in a team environment.