The Office 365 Engineer will provide the engineering and second level of support for all Office 365 platform and related services. A successful candidate for this position will be able to demonstrate technical skills, proficiency with the design, implementation and support of Microsoft Office 365 Platform Services and Windows 10. Assess, design and support solutions on the Office 365 platform components and Windows 10. Architecture and engineering of Microsoft Office 365 Groups, providing guidance and deep technical knowledge on various Office 365 architecture elements deployed in an Enterprise environment. Must be able to talk about Windows 10 and Office 365 Platform Services across all organizational levels (Technical, PM's and Executives.)
Experience with/and Troubleshooting Knowledge Of:
Experience deploying, supporting and troubleshooting Exchange, Azure AD, Intune, Team’s, SfB and OneDrive
Experience with migrating to Exchange, Team’s, and Windows 10.
Experience deploying, supporting and troubleshooting Modern Authentication and Multi Factor Authentication (MFA)
Experience Azure AD and Conditional Access
Experience implementing One Drive.
Must have experience with either Team’s or Skype for Business
Experienced with the Microsoft Office 365 Security Center - deploying policies and other best practice configurations and reviewing message traces and audit logs.
Experience deploying and configuring SfB/Team’s audio, video and telephony solutions as well as integration with Exchange/Office 365 Unified Messaging
Experience integrating Team’s with other unified communications systems (chat, media, video, voice)
Excellent written, organizational, and verbal communication skills as well as collaboration skills. Able to convey technical concepts to individuals without prior technical knowledge or understanding of topics.
Able to coordinate and collaborate with business application stakeholders and infrastructure teams to ensure successful upgrades, installations or integration activities
Ability to perform client testing, server patching and deployment assistance.
Job Duties (including but not limited to):
Implement, support, and maintain customers' Exchange environment
Writing assessment, design, migration and operational support documents.
Provide technical guidance to delivery teams during the course of managed services engagements
Top tier escalation for critical errors in customer environments
Technical deep dives and Root Cause Analysis
Assist with the design and development of Continuant’s proprietary monitoring and remote management tools
Manages, evaluates performance of, provides feedback to, coaches, and provides career guidance to Analyst and Consultant level team members
Exam MS-900: Microsoft 365 Fundamentals
Exam MS-500: Microsoft 365 Security Administration
Exam AZ-900: Microsoft Azure Fundamentals
Exam AZ-104: Microsoft Azure Administrator
Exam AZ-500: Microsoft Azure Security Technologies
3 – 5 years of relevant experience with specified infrastructure and IT technologies.
A Bachelor’s Degree in computer science, computer engineering, management information systems, information technology or a similar field.
An equivalent combination of education and experience may substitute for a degree.