As an early member of Spring Free EV Credit and Risk team, you will be responsible for creating, processing and sending out daily invoices, maintaining a daily aging report, and communicating with customers to obtain payments regarding payments and resolve any delinquencies. You will help execute and maintain operational initiatives that enable Spring Free EV to evaluate a high volume of customers using internal tools. This role requires excellent communications, negotiation, and decision-making skills. We take our responsibility to serve our business customers’ commitment to their financial health seriously, and our approach is anchored in data-driven and systematic decisions.
This is a remote position, so you must be able to work independently but also be a great team player, able to communicate through several technology platforms. To succeed in this position, you need to have a proactive attitude, the ability to prioritize and be a strong communicator to work with different internal teams.
Billing Duties (Primary responsibilities)
Create, process and deliver invoices.
Monitor customer account details for non-payments, delayed payments and other irregularities through aging reports and other internal tools.
Cash application and payment processing
Maintain accurate payment/cash application, reconcile and resolve any unidentified cash issues.
Research and resolve discrepancies on comprehensive accounts
Prepare month end accruals (proficiency in pivot tables and v-lookups) to ensure department metrocs for appropriate period
Verify discrepancies and resolve vendor billing issues; maintain vendor relationships
Managing all aspects of vehicle insurance claim process
Responsible for ensuring vehicle orders are billed and collected timely prior to product delivery
Identify opportunities for process improvement and support IT on UAT of potential solutions
Collection Duties (Secondary responsibilities)
Ensure timely collections from delinquent and high risk commercial and consumer accounts, through outbound and inbound email, phone and text communication.
Analyze past due portfolio, work proactively to identify potential payment problems through daily review of ongoing Aging Reports.
Balance customer’s ability to pay and negotiate appropriate payment plans to reduce credit losses.
Research and reconcile any outstanding items and coordinate variances with sales, operations, accounting and billing.
Meet standard measurements for collection activity, achieve call volume while actively maintaining research and resolution of account issues
Perform other duties as assigned*
Partner with the department's leadership team to develop collection strategies, payment plans and operating procedures to ensure efficient collections efforts and processes.
Partner with operations, sales, accounting, legal and engineering teams to build and scale the company's operational growth
Ensure operational excellence by meeting team KPIs and SLAs
Perform other duties as assigned*
B.S. or B.A. degree in business administration, finance or similar preferred (Or 3+ Years of relevant work experience in lieu of degree).
Minimum 1+ years of experience in Billing, accounts receivables. collections, recoveries or credit risk management
Advanced Microsoft Excel skills (V-lookup and Pivot table functions)
Proficient with MS Office and/or Google Suite
Salesforce Experience Recommended
Lucid Charts Experience a Plus
Strong background in customer support via phone and email
Excellent written and verbal communication skills
Investigative and critical thinking skills
Proven analytical and problem-solving skills with a strong attention to detail
Strong negotiation skills
Sense of Urgency
Great attention to detail
Have the ability to grow, develop and learn in a fast-paced, start-up environment